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San Diego County DA announced "live chatbox" to help victims of identity crimes

Users of the live chatbox can connect with ITRC expert advisors on DA’s website and receive instant assistance on issues related to identity theft, identity fraud, and data breaches.
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​​San Diego County District Attorney Summer Stephan’s office partnered with the San Diego Based Identity Theft Resource Center (ITRC) to provide a live chatbox to support victims of identity crimes. 

Users of the live chatbox can connect with ITRC expert advisors on DA’s website and receive instant assistance on issues related to identity theft, identity fraud, and data breaches. According to DA Stephan’s office, victims will also receive preventative information and customized plans to address identified concerns. 

“We are always looking for ways to prevent crime in San Diego County and by adding this service to our website, in partnership with the Identity Theft Resource Center, we are providing real-time support to would-be victims of identity theft,” Stephan said in a news release. “Identity theft can financially devastate people and businesses, so we want the public to use resources that are available to help them make smart decisions and protect their personal identifying information.”

According to the ITCR, more than 7%  of the nonprofit's total cases in 2022 are from victims who live in California who sought help with compromised personally identifiable information due to scams, and the misuse of personal information through existing account takeover. 

The Google Voice scam is the most common, where scammers pose as interested buyers and sellers on online marketplaces to convince you to share your Google verification code with them. The Identity Theft Resource Center (ITRC) has received reports of people selling puppies, looking for lost pets, and renting out rooms getting calls asking to provide the Google Voice verification code to prove they are legitimate.

According to the ITCR, this is the top reported scam in California this year. 

The ITRC was founded in 1999 to empower and guide consumers, victims, businesses, and the government to minimize risk and mitigate the impact of identity compromise and crime. 

The live chatbox is available to assist victims to live in English or Spanish during business hours or through direct follow-up when contacted after hours and on weekends.

Anyone can contact an advisor toll-free by using the ITRC live chat on idtheftcenter.org or by calling 888.400.5530. The live chatbox is also available on the San Diego County District Attorney's website